3 Days Neelum Valley & Arang Kel Family Tour

Terms & Conditions

Acceptance of Terms

By using the services provided by Travelling Ventures, you agree to be bound by the following terms and conditions. These terms constitute a legally binding agreement between Travelling Ventures and the customer.

Services Offered

Travelling Ventures offers tourism services including but not limited to guided tours, transportation, accommodations, and other related services in Pakistan. The specific details of the services provided will be outlined in the relevant tour packages or agreements.

Booking & Reservations

1. To book a tour or any service offered by Travelling Ventures, customers are required to provide accurate and complete information as requested in the booking process.
2. The booking is confirmed only upon receipt of the required deposit or full payment as specified by Travelling Ventures. Failure to provide payment within the specified time may result in the cancellation of the booking.

Pricing & Payment

1. The prices of tours and services provided by Travelling Ventures are subject to change without prior notice. The final price will be communicated to the customer at the time of booking.
2. Payments can be made through the accepted methods specified by Travelling Ventures. All payments must be made in the specified currency.
3. Once the payment is received, it is non-refundable. This policy is in place because Travelling Ventures needs to secure hotel accommodations and other services in advance.

Cancellation & Modifications

1. Cancellation requests must be made in writing and will be subject to the cancellation policy specified by Travelling Ventures.
2. In case of cancellation, the customer will not be eligible for a refund of the payment made. However, Travelling Ventures may offer alternative options or rescheduling opportunities, subject to availability and additional charges.
3. Modifications to a confirmed booking may be subject to availability and additional charges. Travelling Ventures will make reasonable efforts to accommodate such modifications but cannot guarantee their availability.

Travel Documents & Insurance

1. Customers are responsible for obtaining and ensuring the validity of all necessary travel documents, including passports, visas, and permits.
2. It is strongly recommended that customers obtain travel insurance to protect against unforeseen circumstances, including but not limited to trip cancellation, medical emergencies, or loss of personal belongings.

Limitation of Liability

1. Travelling Ventures will not be held responsible for any loss, injury, damage, delay, or inconvenience caused during the provision of services, except when directly caused by the negligence or misconduct of Travelling Ventures.
2. Travelling Ventures will not be liable for any indirect, incidental, consequential, or punitive damages arising out of the use or inability to use the services provided.

Privacy & Data Protection

1. Travelling Ventures will collect, use, and store personal information provided by customers in accordance with applicable privacy laws and the company’s privacy policy.
2. Travelling Ventures will not sell or disclose customers’ personal information to third parties without their consent unless required by law.

Intellectual Property

1. All content, including but not limited to text, images, logos, and trademarks, displayed on the Travelling Ventures website or promotional materials, are the property of Travelling Ventures and protected by intellectual property laws. Any unauthorized use or reproduction is strictly prohibited.

Force Majeure

1. Travelling Ventures shall not be liable for any failure or delay in the performance of its obligations due to circumstances beyond its control, including but not limited to natural disasters, political unrest, or other force majeure events.

Governing Law & Jurisdiction

1. These terms and conditions shall be governed by and interpreted in accordance with the laws of Pakistan.
2. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Pakistan.

Prohibited Activities & Code of Conduct

1. Smoking, drinking, and carrying arms during the tour are strictly prohibited.
2. Customers are expected to adhere to a respectful and responsible code of conduct.

Actions Against Violations

1. Violations of the above rules may result in immediate expulsion from the tour without any refund or compensation.
2. Guilty parties are responsible for their own arrangements and expenses to return home.

Authority of the Guide

1. The tour guide appointed by Travelling Ventures has the authority to make necessary decisions and changes during the tour to ensure the smooth operation and safety of the group.
2. The guide may allocate or change seating arrangements within the vehicles for operational and logistical reasons.

General Safety Measures

1. Follow local rules and regulations.
2. Keep your identification documents and emergency contact information readily available.
3. Carry a basic first aid kit with essential medications and supplies.
4. Stay hydrated and carry an adequate supply of water.
5. Protect yourself from the sun by wearing sunscreen, a hat, and sunglasses.
6. Maintain situational awareness and be cautious of your surroundings.
7. Stay updated on weather conditions and plan accordingly.

Clothing & Gear

1. Dress in layers to accommodate temperature variations.
2. Carry sturdy and comfortable walking shoes or hiking boots.
3. Pack rain gear or umbrellas in case of inclement weather.
4. Consider carrying a lightweight, waterproof backpack to carry essentials.
5. If you plan to hike or engage in outdoor activities, bring appropriate gear such as trekking poles, insect repellent, and a compass.

COVID-19 Safety Measures

1. Follow the guidelines and regulations provided by local health authorities and the tour operator.
2. Carry face masks, hand sanitizers, and disinfecting wipes.
3. Practice social distancing and avoid crowded places whenever possible.
4. Regularly sanitise your hands and frequently-touched surfaces.